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We offer a 100% Customer Satisfaction Guarantee. If you receive a damaged or an incorrect product, we will replace your item or refund your money with no questions asked!

We do NOT require you to ship your product back to us. Contact us at support@koolnfun.com and depending on your claim, we may ask you to provide an attached picture of the item defect in your email supporting your claim.

That's it! We will guarantee your satisfaction. We pride ourselves on quality and service. 99.9% of our customers are highly satisfied with their product. We know that sometimes things happen, but we will make sure you receive the utmost care and service!

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

Thank you

If you have any questions or concerns please email us at support@koolnfun.com We pride ourselves on a prompt response, but please allow up to a maximum of 24 hours for our support team to respond.

To receive a tracking number please
email us at support@susancoxcollection.com.

Please include your order number.
We respond within 3 hours during business days.